Case study · Courier & last-mile
A national courier network runs every delivery on SafiriOS
An established courier and last-mile operator in East Africa moves consignments for businesses across the country every day. From dispatch to proof of delivery to partner settlement, their whole operation runs on SafiriOS, under their own brand. Here's what that looks like.
Live
Real-time fleet tracking
iOS + Android
Driver & customer apps
One brand
Fully white-labelled
End-to-end
Order → proof → settlement
The challenge
A growing operation held together by phone calls and spreadsheets
The business was scaling faster than its tools. Volumes were up, but the day ran on a patchwork that made every step slower than it needed to be:
- Dispatch run over calls and spreadsheets, with no single view of the fleet
- No live tracking, customers phoned the office to ask where a parcel was
- Proof of delivery on paper, collected and reconciled days later
- Partner settlements calculated by hand, slow to reconcile and easy to dispute
What they run on SafiriOS
One platform for every side of the operation
Dispatch & order management
Every order, placed by the customer, an agent, or via API, lands on one board. Ops assign a partner and driver and watch each job move from placed to delivered.
Live fleet tracking
Real-time driver locations on a single map, so dispatch and customers can see exactly where a consignment is instead of calling to ask.
Driver app (iOS + Android)
Assigned trips, turn-by-turn navigation to every stop, and one-tap proof of delivery, photo and signature, with full-screen alerts drivers can't miss.
Customer & partner portals
Customers place and track orders and pull their own invoices. Transport partners see the jobs assigned to them, upload invoices, and watch what they're owed.
Invoicing & settlements
Customer invoicing and partner settlements are generated from the same delivery data, running balances, advances and payments, with a full financial audit trail.
Their brand, not ours
Every screen, app and document carries the operator's name and colours. Customers and partners never see “SafiriOS”, it runs quietly underneath.
The outcome
From a patchwork to a single, live operation
One operating picture
Dispatch, drivers, customers, partners and finance work off the same live data instead of disconnected tools.
Proof, the moment it happens
Deliveries are confirmed with a photo and signature from the driver's phone, no paper, no lag before it's reconcilable.
Partners paid on clear numbers
Settlements come straight from delivery records, so what a partner is owed is transparent and far less disputable.
A platform that grows with them
New customers, partners, vehicles and routes are added in the product, no new tooling, no rebuild, running on the global edge.
By the numbers
40%
Dispatch time saved
jobs assigned and confirmed in minutes, not phone calls
3×
Settlement turnaround
partners reconciled from delivery data, not spreadsheets
98%
On-time deliveries
every consignment tracked live from pickup to proof
“Add a short, real quote here from the operator, what changed for their dispatch team, their partners, or their customers.”
Operations lead · Courier & last-mile operator
Run your logistics operation on SafiriOS, under your own brand
Dispatch, live tracking, a driver app, customer & partner portals and settlements, one platform, branded as you.